Thank you for choosing Business Canada. We strive to ensure that you are fully satisfied with our services and products. Before placing an order with us, please review this Refund Policy carefully.

If you wish to cancel your order, contact us as soon as possible. Refund eligibility is determined by the work completed at the time of your cancellation request, as outlined in the sections below. Certain fees are non-refundable regardless of when cancellation is requested.

Non-Refundable Fees:

Order processing work, including payment verification, order authentication, and preliminary review, begins immediately upon order placement. For this reason, the following fees are non-refundable for all orders, regardless of order value, whether the order is ultimately completed, or the timing of any cancellation request:

  • Payment Processing Fees — These fees are included in your transaction total and compensate for payment processor charges incurred at the time of purchase.
  • Agency Fee (also referred to as Service Fee or Business Canada Fee) — This fee compensates for order intake, verification, and administrative processing that occurs immediately upon order submission.
  • Name Search & Analysis Fees
  • Specialist Review Fees
  • NUANS Report Fees
  • Name Approval Fees
  • Document Retrieval Fees

Orders Placed in Error: The fees listed above are non-refundable even if you believe your order was placed in error, placed by mistake, or if you request cancellation immediately after ordering. Submitting an order constitutes acceptance of these terms.

Important: Business Canada is a private company, not a government agency. Belief that you were transacting with a government entity is not grounds for a refund of non-refundable fees.

Refundable Fees Under Certain Conditions:

Depending on the period of the service, we can provide a refund in the following circumstances:

  • Government Fees: Only if filing has not been submitted to the government yet.
  • Draft Fees: Only if a draft has not been sent for approval via email yet.
  • Company Key Retrieval Fees: Only if company key has not been requested from the government yet.
  • Shipping Fees: If the shipping department has not started preparing the physical items for shipping yet.
  • Future Date Fees: If a future date was not used for filing.

Add-on Services:

A full refund for the following services can be accepted under these conditions:

  • Minute Book: If the minute book has not been prepared.
  • Initial Return Filing: If the Initial Return filing has not been submitted to the government yet.
  • Annual Return/Declaration: If the annual return/declaration filing has not been submitted to the government yet.
  • Company Key: If the company key has not been provided via email yet.
  • Domain/Email: If the domain or email addresses have not been registered yet.
  • Google Listing: If the process of the Google Listing application has not started yet.
  • Business Number: If the business number has not been provided via email yet.
  • GST/PST/Payroll/WCB Account Setup: If consent has been given to proceed with CRA registrations.
  • Share Certificate: If the Share Certificate has not been prepared.
  • Corporate Seal: If the corporate seal has not been prepared.
  • Trademark Pre-Submission Fees: If no search or analysis have been completed for the proposed trademark.
  • Trademark Post-Submission Fees: If the trademark application has not been submitted to the government.

Company-Initiated Refunds:

In limited circumstances where Business Canada is unable to complete your order due to factors within our control, refunds may be issued as follows:

Full Refund of All Fees (including Payment Processing Fees):

  • The service requested is outside the scope of services offered by Business Canada, discovered after order placement
  • Business Canada lacks the legal authority to complete the requested service in the applicable jurisdiction
  • An unremediable technical failure solely on Business Canada‘s systems prevents service completion

Refund of Agency Fee and Service-Specific Fees (Payment Processing Fees retained):

  • Business Canada makes a processing error (e.g., incorrect service processed)

Not Eligible for Company-Initiated Refund:

The following are not grounds for refund under this section, as they are outside Business Canada‘s control:

  • Government rejection of a filing or application
  • Requested business name being unavailable
  • Information provided by the customer being incorrect, incomplete, or insufficient
  • Customer failing to respond to requests for required information or documentation
  • Customer changing their mind after order placement
  • Service processing time exceeding customer expectations

Chargeback & Disputes:

In the event that a chargeback is initiated by a User for any of our Products or Services, the following procedures shall apply:

Invalid Dispute Grounds: The following are not valid grounds for initiating a chargeback or payment dispute, and Business Canada will contest any such disputes:

  • Order placed in error or by mistake
  • Immediate cancellation request after order placement
  • Belief that Business Canada is a government agency
  • Dissatisfaction with service speed or delivery time
  • Buyer’s remorse or change of mind

Chargeback Notification and Communication: Upon receiving notice of a chargeback, Business Canada will make reasonable efforts to contact the User through the contact information provided during the order process. We will attempt to resolve the matter directly with the User before proceeding with formal dispute procedures.

Dispute Response Process: If we are unable to reach a mutually acceptable resolution with the User, or if the User fails to respond to our communication attempts within a reasonable timeframe, Business Canada reserves the right to respond to the chargeback dispute through the appropriate payment processor channels. In responding to such disputes, we may provide relevant evidence including but not limited to:

  • Government documents prepared, submitted, or received on behalf of the User
  • Proof of any physical goods prepared or shipped
  • Email correspondence and order confirmations
  • Payment transaction details and receipts
  • Recorded phone conversations
  • Any other documentation relevant to the transaction

Dispute Resolution Outcomes: If the chargeback dispute is resolved in favor of Business Canada, the transaction and all related matters shall be considered fully resolved and the User will remain responsible for all amounts due. If the chargeback dispute is resolved in favor of the User, Business Canada reserves the right to pursue collection of any outstanding amounts for Services already rendered or products already delivered, including but not limited to referring the matter to a third-party collection agency and reporting the debt to credit bureaus as permitted by law.

Conditions for Dispute Resolution: As a condition of resolving any dispute, Business Canada reserves the right to require the User to enter into a Non-Disparagement Agreement. Such agreement may include provisions restricting the User from making negative, defamatory, or disparaging statements about Business Canada, its Services, Products, employees, or business practices on any platform, including but not limited to social media, review websites, or other public forums.