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New Brunswick Non-Profit Organization

Home / Non-Profit / New Brunswick Non-Profit Organization

Step 1 of 19 - Package

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  • $ 0.00 CAD

  • Your Package Includes the Following:

  • Which Package to Choose? 'One Time Service' package is suitable if your organization has an accountant or lawyer. Canada Revenue Agency may ask for further clarifications or documents, which could be handled by this individual. However, if your organization does not have such individual, 'Full Service' package is more suitable for you.

  • Help

  • What services may I add?
    • Nuans® search and name approval
    • By-laws, custom articles
    • CRA accounts
    • WCB accounts
    • Corporate seal, minute book binder
    • Annual return, corporate maintenance
    • Domain name reservation
    • Address services
    • Express registration queue
    • And more
  • May I get help for placing an order?
    Yes, our customer service agents can provide general guidelines and assistance (not legal advice). Feel free to call us at 647 945 7858 during our business hours, you may initiate a with us.
  • What is 'One Time Service' package?
    Not Charity Intended package is suitable if you are certain that your organization has no intention to be a charitable organization in future. Generally, these type of organizations are: community associations, sports and recreation, arts and cultural groups, health and wellness groups, housing, newcomer settlement etc.
  • What is 'Full Service' package?
    Charity Intended package' is suitable if you think that you want to keep the option open for being a charitable organization in future. Generally these type of organizations are: faith-based institutions, for relief of poverty, to promote education and awareness, senior services, social services or to promote any specific benefit to community.
  • How to get organization's by-law?
    We offer the service to prepare by-law of your organization. Our in-house legal team and accounting team prepare, review and finalize the by-law as per not-for-profit corporation act. You will be given option to add by-law in the package in next steps.
  • Is it a one-time payment?
    Yes. It's a one-time payment and there is no monthly or annual fees.
  • How should I receive the documents?
    You will place order online by filling up the form and paying by credit card/interac-e-transfer. Upon order receiving, we review your order and register accordingly. You will receive your corporate documents in email. If your order includes any shipping items, you will also receive by Canada Post in your business address.
  • Do you offer Post-Incorporation Services?
    Yes, we offer 3 types of post-incorporation and maintenance service:
    • Annual Return: At the end of the year, we will file annual corporate return for you.
    • Phone Support:
      • corporate Update (address change, director's change, shareholder change, officer change). Please Click Here for more details.
    • Complete Maintenance: Annual Return + Phone Support + Notice of Changes Click Here for more details.
  • May I get corporate seal?
    Yes. You have option to add organization's corporate seal (pocket or desk seal) in next steps. View Seal options .
  • May I get CRA Program Accounts?
    Yes. CRA program accounts such as GST/HST account, payroll account, export import account etc., can be added to the package in next steps.
  • Sample: Certificate of Incorporation
    Sample: Articles of Incorporation

  • Activity

  • Example: food banks, soup kitchens, and low-cost housing units.
  • Example: colleges, universities, and research institutes.
  • Example: places of worship and missionary organizations.
  • This includes only those categories which the courts have decided as charitable. For example, relief to victims of natural disaster, services to old age or disabled, preserving of environment, welfare to children or victims of substance abuse, fire rescue operation, animal shelters or provide public amenities to benefit the community.
  • Minimum 2, maximum 5 purposes shortly and clearly to avoid delays Sample
  • Accepted file types: doc, docx, Max. file size: 256 MB.
    Can be uploaded only in Microsoft Word (doc or docx) format

  • Help

  • Why activities are so important?
    To qualify as a charity, an organization must have purposes that are exclusively charitable and charitable activities that support those purposes. The purposes (also called objects) describe the aim or main intent of the organization. The activities describe how your organization will accomplish its purposes.
  • How to describe the activities?
    When describing a charitable activity, keep the following points in mind:
    • what you want to achieve
    • how you're doing it – detailed plans
    • who the beneficiaries are and how they are selected any fees charged
    • frequency and length of the activity
    • involvement of employees and volunteers
    • how you maintain direction and control over activities and resources
    • other logistics (transportation, facilities, etc.)

  • Organization Name

  • Accepted file types: jpg, gif, png, pdf, doc, docx, Max. file size: 32 MB.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, doc, docx, Max. file size: 32 MB.
    • Note: please upload the right document to avoid delay.

    • Help

    • What is required for the Name Approval?
      The name must be submitted to Government for approval. This process involved:
      • Submitting a name request application to Government. 3 choices of names can be included per submission, if you don't 3 choices you can write the same name.
      • Government, they will check the availability of your Name and determine whether it is valid for registration
      • Once Government has processed the name submission, you will receive a Name Request Number (NR number) which is valid for 56 days.
    • What is a Nuans® Report?
      It is a computerized name search report generated based on a proposed corporate / business name or trade-mark from Government databases listing similar and conflicting names of existing business names and trademarks. To incorporate a Federal Corporation an appropriate Nuans® Report is required.
    • Are there different type of Nuans®?
      Yes. There are 2 different kinds of reports:
      • A Nuans® report for Federal and a Nuans® report for each of the following provinces: Ontario, Alberta & New Brunswick.
      • The rest of the Canadian provinces have their own name approval processes and doesn't require a Nuans® report. Examples of such jurisdictions are: B.C., Quebec, Manitoba, Saskatchewan, Newfoundland & Labrador, PEI, Yukon, they each require a name search report from their respective provincial database and registry and NOT from the Nuans® database.
    • New Brunswick Name Rules
      Name must be unique, should not be similar to other businesses. Name must, preferably, have the following components:
      1. A unique or distinctive word such as made-up word or a person's name.
      2. Second part of the name describes the service your business is offering.
      Examples of good name ideas are: ABCXYZ Home Renovation, Sarah's Mexican Restaurant, Thunder Bay home renovations.The name must contain a distinctive element followed by a descriptive element. Example: ABCXYZ Manufacturing.
      In the above name, 'ABCXYZ' is the distinctive element and 'Manufacturing'.Sample
    • Why do I need a Nuans® & name approval ?
      Nuans® report is required for all named incorporations. Nuans® report is a name search report which doesn't guarantee acceptance of that name by Government. We, along with the Nuans® report do an analysis of the name so that it is acceptable for a corporation's name.
    • MM slash DD slash YYYY
      Future Incorporation Date must be within 30 days from current date
    • The proposed incorporation date is official registration date for the corporation. It is also called the anniversary date or the date in which the following year, corporation's annual return gets due. Requested date for incorporation cannot be in past date. It must be current date or maximum 30 days in future.

    • Help

    • What is proposed incorporation date?
      The proposed incorporation date is official registration date for the corporation. It is also called the anniversary date or the date in which the following year, corporation's annual return gets due. Requested date for incorporation cannot be in past date. It must be current date or maximum 30 days in future.
    • Can I propose the date on weekend or holiday?
      Yes, you can. If you choose a future date, incorporation will take effect on your requested date regardless the requested date is weekday or weekend or holiday.

    • Corporation's Address

    • Help

    • Why an Address in New Brunswick is required?
      All Corporations in New Brunswick need a Physical or street address in the province, it can be rental place or home address.
    • Is this address changeable?
      Yes, this address can be changed later. In many cases when commercial place is not rented yet, residential address is given.
    • What is a Registered office address & mail scanning service?
      • If you are setting up a business in New Brunswick but you don’t have a street address in New Brunswick then we have an address service which you can make use of. This is primarily a document scan and mail service.
      • With this address added to the package, we will receive all documents that were sent to the business by Canada Revenue Agency, New Brunswick Government and other Government entities and forward them to you in the form of scanned email copies.
    • Is Registered office address & mail scanning service renewable?
      Yes, you have the choice to renew it on an annual basis. Normally, the price remains same.

    • Contact Person

    • Help

    • Who can be a Contact person?
      Usually Director is the Contact Person of the Corporation, it can also be a service provider like an accountant or a lawyer.

    • Director(s) - Minimum of 3 Directors is REQUIRED

    • Directors supervise the overall management of the corporation and make all major decisions and they assume certain liabilities. Each director has equal power and may require to be present during the opening of the bank account. Therefore, trustable and decision making individual(s) should be added to this role.

    • Second Additional Director

    • Third Additional Director

    • Fourth Additional Director

    • Fifth Additional Director

    • Note: If you want to add more than 5 directors, you may need to place a customized order. For now, you can place order with these five directors and afterwards, give us a call to convert it into a customized order.

    • Help

    • Who can be a Director?
      A director must be person of :
      • at least 18 yrs of age.
      • of sound mind or mentally stable.
      • not declared in a state of bankruptcy.
    • What is the Residency Requirement for a director?
      There is no specific residency requirement for an New Brunswick Corporation. A Canadian national or foreign national can be the director(s) of an New Brunswick Corporation. The latest amendment (July 5, 2021) on New Brunswick Business Corporation Act has removed the previous residency requirement for an New Brunswick corporation.
    • Can I add or Remove a director later?
      Yes. A director can be added or removed at a later time.

    • Incorporator(s)

    • An incorporator is an individual or company who is requesting to incorporate. Generally, all the individuals who are directors are also be incorporators. If you are submitting for incorporation on behalf of your client then it should be your client's information here, not yours.

    • Second Additional Incorporator

    • Third Additional Incorporator

    • Fourth Additional Incorporator

    • Fifth Additional Incorporator

    • Note: If you want to add more than 5 Incorporators, you may need to place a customized order. For now, you can place order with these five incorporators and afterwards, give us a call to convert it into a customized order.

    • Help

    • Who is an incorporator?
      An Incorporator can be an Individual or another Company, usually all Directors are Incorporators.

    • Articles of Incorporation

    • Standard:Our standard articles include all standard clauses for a regular Registered Charity corporation to operate in Canada. You cannot add a personalized or custom clause.

      Custom:With this option you have the flexibility to include custom clauses to be inserted in the articles for your your special needs, if any. Choose this option if you require such an option and provide a write up of your special requirements.

    • Help

    • Can I change the Articles of Incorporation?
      Once the corporation is registered, the Articles of Incorporation is also registered with government. The articles of an incorporated business could be changed with proper filing (Articles of Amendment) and fees.
    • Do I need custom articles?
      The requirement to customize articles varies so that we cannot suggest how to customize. As a simple guidance, organizations customize articles to accommodate special requirements like multi-tier member classes, specific duration of directors in the position, clauses on limited by guarantee, etc. In general, if you don't have a reason then no customization is required.

    • By-laws (Mandatory)

    • Why by-law is Required?Your corporation MUST have by-laws as required under the Not-for-Profit Corporations Act (NFP Act). It is the corporation's responsibility to ensure that its by-laws meet its specific needs and are in compliance with the NFP Act.
    • No By-law: Not Included
      ❌Interpretations of Articles❌Adding Officers & Members❌Execution: Signature Requirements
      ❌Membership Termination Clause❌Director & Officer Nomination Clause❌Financial Statement Transparency Clause
      ❌Borrowing Powers❌Membership Classes❌Membership Transfer Rules
    • Standard by-laws: Standard Provision
      ✔Definitions and Interpretations✔Members & Officers Information✔Execution: signed by any two officers or directors
      ✔Membership termination: basic structure✔Nominating directors: supports by 5% members✔Financial statements: send to all members
      ✔Borrowing: members’ approval not required✔Membership class: one class✔Membership transfer: to corporation
    • Custom by-laws: Personalized
      ✔Definitions and Interpretations✔Members & Officers Information✔Execution: own writing
      ✔Membership termination: complex structure✔Nominating directors: own criteria✔Financial statements: send or not to all members
      ✔Borrowing: members’ approval required/not required✔Membership class: one/two class✔Membership transfer: not eligible/to corporation/to public

    • By-laws Skipped

    • As per NFP act, having the by-law is mandatory. IncorpMaster not responsible for skipping the following:
      • Not appointing officers: president, secretary etc.
      • Not adding any member
      • Not defining members can vote or not
      • Not defining borrowing powers
      • Not defining membership termination
      • Not defining how to pass a motion
      • Not defining the term for directors
      • No omissions and errors clause
      • No dispute resolution clause
      Click 'Previous' to add the by-law, or 'Next' to proceed without by-law.

    • Officer(s)

    • Officers are responsible for the day-to-day operation of the corporation. The owners as well as the employees of the corporation can be in this role.

    • Second Additional Officer

    • Third Additional Officer

    • Fourth Additional Officer

    • Fifth Additional Officer

    • Note: If you want to add more than 5 officers, you may need to place a customized order. For now, you can place order with these five officers and afterwards, give us a call to convert it into a customized order.

    • Help

    • Who are the Officers in a corporation?
      Officers in a corporation manage the daily activities of the corporation. They can also be part of the board of directors. The common Officers titles are President, Secretary, Treasurer, VP, CEO.
    • Which title to choose for Officers?
      There is no specific rule regarding the titles of officers. You can use any title among that fits the best of the duties of the officer. Almost all corporations have an officer titled ‘President’, which might be useful for the operation of a corporation or when preparing legal contracts/documents.
    • Can more than one person hold the same Officer title?
      Unless there is a specific reason for it, same title for more than one officer is not advisable.

    • Members

    • First Member

    • 2nd Member

    • 3rd Member

    • 4th Member

    • 5th Member

    • Help

    • Who can be a Member?
      Member of a corporation can be an individual or another company. They might have voting rights and are comparable to shareholders of business corporations. There can be 1 type or 2 types of members - those with voting rights and those without voting powers

    • CRA Program Accounts Set Up

    • Generally, when an organization is incorporated, its associated CRA program accounts are also created.

    • WSNB Account Registration

    • If you hire or plan to hire one or more Employees, you may need to register for WorkSafeNB (WSNB) Account.

    • Help

    • Who needs a GST/HST account?
      If you sell products and services in Canada and collect GST/HST from your Customers, then GST/HST Account Number is Required.
    • Who needs a payroll account?
      If you hire Employees including yourself, then you need a Payroll Account Number.
    • Who needs an Import account?
      If you Import Goods into Canada, then you need an Import Account Number.
    • Who needs an Export account?
      If you Export Goods out of Canada, then you need an Export Account Number.
    • Who needs to register with WSNB?
      • Registering with WorkSafeNB (WSNB) is required for most businesses In New Brunswick within 10 days of hiring their first employee. Some types of businesses are exempted from mandatory registration with WSNB based on the activities (Examples are banks, insurance companies, hair salons (with exceptions), private schools or daycares, travel agencies, etc.) but many employers in these industries choose to register with the WSNB anyways for protection to their workers.
      • WSNB registration is more important for small businesses and start-ups to provide financial security in the event of a workplace accident.
    • Why should I choose in package?
      1. These Services when added with the package costs less. To do this services later involves manual process and cost more money and takes longer time.
      2. Cost that occurs during business set up, is called Business Development Expenses, is tax claimable. Costs that occurs after business already registered, is called operational cost, is not tax claimable. These costs will occur at any way, since these are mandatory filing, therefore, it's wise to include in package.

    • Domain & Marketing Services

    • Help

    • What is domain name?
      We recommended to reserve a domain name in your business name. If your domain name is taken by any domain reserving company or a competitor, it could be difficult to establish your brand and continue the business without a proper website. (example: www.yourbusinessname.ca)
    • What is professional Email Address?
      An Busines Email Address is the one that has your business name in it, and will be used for business communications that is based on your custom domain. (example: CustomName@companyname.com)

    • Annual Services

    • Help

    • What is Annual Support Service?
      Yes, we offer 3 types of post-incorporation and maintenance service:
      • Annual Return: At the end of the year, we will file annual corporate return for you.
      • Phone Support:
        • corporate Update (address change, director's change, shareholder change, officer change). Please Click Here for more details.
      • Complete Maintenance: Annual Return + Phone Support + Notice of Changes Click Here for more details.
    • Why do I need Annual Return?
      The Annual Return of Corporation must be filed for every Canadian corporation every year to keep the corporation active. This is filling to keep the corporation’s records up to date.

    • Corporate Kits and Supplies

    • Help

    • Non-profit tax guide eBook?
      This book is prepared by our chartered accountant for all new non-profit organizations. The book explains step by step, what benefits a non-profit org. can claim and how to claim. This book also explain nonprofit bookkeeping, charitable giving rules and other key tax rules
    • What is membership certificate?
      A Non-profit Corporation will not issue shared certificates of stock in order to establish participation. Instead, its members should receive Membership Certificates. Membership certificates are legal and official proof of membership of your not-for-profit organization.
    • What is corporate seal?
      The official seal, is a tool used to stamp or emboss your organization's important documents in order to show the document is certified by, and agreed upon by, the Board of Directors of the company. Commonly used for:
      1. employment and vendor contracts
      2. minutes from Board of Directors meetings
      3. leases
      4. To be granted for bank loans or mortgages
      5. any contracts or agreements
    • How supplies will be shipped?
      Supplies (physical minute book, corporate seal) will be shipped by Canada Post (expedited) and you will receive a tracking number in your email. Please note, this address is for shipping of supplies only. Government documents always go to corporation's address.

    • Registration Queue

    • Help

    • What is included in this Processing Queue?
      The Processing Queue includes Incorporation and Emailing the Certificate, Articles and Electronic Minute Book (if Included). The Remaining Process in this Package like Business Number, CRA Programs Accounts Set Up, WSNB Registration, etc. are initiated after incorporation processes.

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    • About Us

      Business Canada
      Business Canada helps entrepreneurs and business start-ups register and grow across Canada with confidence.

      Tel: 647-945-7923
      Email: info@businesscanada.ca
      Fax: 647 945 7922

       

    • Services

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    • Address:1270 Central Pkwy W, Mississauga, ON, L5C 4P4
      Business Hours: Mon-Fri, 9 AM-7 PM EST

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    Copyright ©2002-2026 All Rights Reserved.

    Terms and Conditions

    Last Updated: June 05, 2026

    Agreement to Our Legal Terms

    Welcome to Business Canada Corporate Services Inc.

    We are Business Canada ('Company', 'we', 'us', or 'our'). Business Canada is a registered Company in Mississauga, Ontario, Canada. We operate the website https://businesscanada.ca/ (the 'Site'), as well as any other related products and services that refer or link to these legal terms (collectively, the 'Services').

    These Terms and Conditions constitute a legally binding Agreement between Business Canada and all its Users. If you access and/or use our Website, it means that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with all these legal terms, you may not access our Website.

    Changes to the Terms and Conditions

    The Company reserves the right to revise and amend these Terms and Conditions at our discretion without any previous notice. All changes are active as soon as we post them on our Website. It is the Users' responsibility to review the Website periodically and stay informed of any changes. Your continued use of the Services after any revised Legal Terms are posted constitutes your acceptance of those changes.

    The Services are intended for users who are at least the age of majority in their Province or territory of residence. In Ontario, persons under the age of 18 are not permitted to use or register for the Services.

    If you have any questions or concerns about our services or company, please contact us by phone at 647-945-7923, or email us at info@businesscanada.ca.

    1. Our Services

    Business Canada is a private company that provides business registration services. We are not a government agency and are not affiliated with, endorsed by, or connected to any federal, provincial, or municipal government. Our services involve preparing and submitting documents to government agencies on your behalf, for which we charge service fees separate from any government fees.

    It is your responsibility as a User to ensure that your use of this Website and our services complies with the laws and regulations of your country or jurisdiction.

    2. Intellectual Property Rights

    2.1 Our Intellectual Property Rights

    The materials on this Website — including all content, features, illustrations, images, icons, and logos — are the intellectual property of Business Canada, protected by domestic and international copyright, trademark, and other intellectual property laws.

    You are authorized to print or download pages from the Website for your own business purposes, or if you are a professional intermediary, on behalf of your clients. You are NOT allowed to:

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    • Resell or redistribute our content
    • Use our materials to offer competing services

    Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

    3. Use of Services and Products

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    Professional Intermediaries: Lawyers, accountants, business consultants, and other professionals may purchase our services on behalf of their clients. In such cases, the professional intermediary is the customer of record and is responsible for payment, communication, and compliance with these Terms and Conditions.

    Prohibited Uses: You may not:

    • Resell, white-label, rebrand, or redistribute our services as your own
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    We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

    4. Users' Representations

    By using the Services, you indicate and certify that:

    • All the information you provide to us is true, correct, and complete
    • You will inform us immediately if there is any change in your information
    • You have the legal age and capacity to enter into this Agreement
    • You will only use our Website and Services for legal and authorized purposes
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    If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your order and refuse any current or future use of our Services.

    5. Users' Restrictions

    By using this Website, you are solely responsible for the activities that occur when you use our Site or Services. You are not allowed to transmit or post any content that is unlawful, offensive, threatening, defamatory, or obscene. Business Canada reserves the right to determine whether any content is appropriate and complies with these Terms and Conditions.

    6. Users' Identity Verification and Authorization for Payment

    Business Canada follows the standard rules of Identity Verification according to Canadian law, including PIPEDA and applicable anti-money laundering regulations. We are required to verify the identity of a payer if they are not the Director, Incorporator, or partner of the business. We will not process an order or offer a service until:

    • A successful Identity Verification of the payer is completed
    • Consent of Authorization for the payment has been obtained

    7. Users' Data

    We will maintain certain data that you transmit to the Services for the purpose of managing performance. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. We shall have no liability to you for any loss or corruption of any such data.

    7.1 Data Retention

    Business Canada retains customer information for varying periods based on the nature of the data and applicable legal requirements:

    • Financial Records: Billing information and credit card transaction records are retained for six (6) years from the date of transaction to comply with tax and accounting requirements under Canadian law.
    • Order Documentation: Documents collected or generated in connection with orders are available in digital form at no additional charge for up to ninety (90) days following the completion of the order. After this 90-day period, a new service request and applicable fees will apply for document retrieval.

    8. Products and Services

    We make every effort to display accurate information about our products and services. However, we cannot certify that all information provided on our Website is correct, complete, or free of errors. Products and services are subject to availability, and prices are subject to change. We reserve the right to discontinue any products or services at any time for any reason.

    8.1 Address Service

    The Address Service enables Users who do not maintain a physical address in a required jurisdiction to utilize an address provided by Business Canada solely for business registration purposes. This Service is strictly limited to satisfying registration requirements and shall not be used for business operations.

    A separate Address Service Agreement must be fully executed before the service is active. The mail scanning service includes the following limitations:

    • Only official government correspondence will be accepted, scanned, and forwarded digitally to the User
    • All other mail, including bank statements, personal correspondence, marketing materials, and packages, will be refused and returned to sender
    • Business Canada assumes no liability for refused mail or any consequences arising from such refusal

    The Address Service is provided on an annual subscription basis. If renewal payment is not received within thirty (30) days after the expiry date:

    • The outstanding amount will be sent to a collection agency
    • Business Canada will notify the relevant government authorities that the business is using the address without authorization
    • The User will be notified via phone and email before such actions are taken
    • The User may face legal consequences for unauthorized use of the address

    8.2 Agent Service (Agent for Service / Attorney Service)

    The Agent Service satisfies governmental requirements in certain jurisdictions that mandate a local resident act as a representative for businesses. A separate Agent Service Agreement must be fully executed before the service commences.

    The appointed agent does not have authority to:

    • Conduct business operations on behalf of the User
    • Enter into contracts or agreements
    • Make business decisions
    • Represent the User in any capacity beyond statutory requirements

    The Agent Service operates under the same annual subscription model as the Address Service, including all renewal, non-payment, and notification terms outlined in Section 8.1.

    8.3 Government Information and Documentation Fees

    Certain government-issued identifiers such as a Business Number or Ontario Company Key are issued at no cost by the government. However, Business Canada charges a service fee for:

    • Retrieving these credentials from government systems
    • Securing and safeguarding this sensitive information
    • Delivering the information through secure channels
    • Providing guidance on proper usage and security

    8.4 Instant and Automated Products

    Certain products such as instant name searches, NUANS reports, and document retrievals are generated or delivered automatically upon order placement. Because processing begins immediately, these products may be non-refundable as set out in Section 12.

    9. Purchases and Payment

    All prices are in Canadian currency (CAD). We accept the following forms of payment:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • PayPal
    • Interac

    By ordering our Services or Products, you agree to provide current, complete, and accurate payment information. A binding contract between you and Business Canada is formed at the moment your payment is successfully processed.

    We reserve the right to reject any order if we consider there is a discrepancy, a possible scam, or if it does not meet our verification requirements. Billing errors such as duplicate charges will be corrected through administrative adjustments, handled separately from our Refund Policy.

    10. Service Term and Termination

    These Legal Terms shall remain in full force and effect while you use our Services. We reserve the right to deny access, terminate accounts, or remove posted content at any time and for any reason without notice or liability.

    We may terminate our services with you in the following cases:

    • If you violate our Agreement
    • If we cannot verify your identity
    • If we believe there is any suspicious activity on your part
    • If you do not provide the documentation we request in a timely manner

    When an agreement expires at the natural end of its term, no refund is available as the service has already been fully provided.

    11. Service Limitation and Expiration

    11.1 Suspension and Termination

    Business Canada reserves the right to suspend or terminate a service if there are consistent and material violations of policies, or if suspension or termination is required by law.

    11.2 Abandoned Orders

    If Business Canada requires additional information from a User and the User fails to respond, the following protocol applies:

    • Initial contact is made by phone and email
    • A second reminder is sent if no response is received within 7 days
    • A third and final reminder with a deadline is sent after a further 7 days
    • If no response is received within 28 days of initial contact, the order is deemed abandoned and closed with no refund issued

    Reactivation of abandoned orders is at our sole discretion and may require a reactivation fee before Services can resume.

    12. Refund Policy

    Refund eligibility is determined by the work completed at the time of your cancellation request. If you wish to cancel your order, contact us as soon as possible.

    12.1 Non-Refundable Fees

    The following fees are non-refundable for all orders, regardless of order value, completion status, or timing of cancellation:

    • Payment Processing Fees
    • Agency Fee (also referred to as Service Fee or Business Canada Fee)
    • Instant, Automated, or API-Delivered Product Fees (including Instant NUANS reports)
    • Name Search & Analysis Fees
    • Specialist Review Fees
    • Nuans® Report Fees
    • Name Approval Fees
    • Document Retrieval Fees

    These fees are non-refundable even if the order was placed in error or cancellation is requested immediately after ordering. Business Canada is a private company, not a government agency. Belief that you were transacting with a government entity is not grounds for a refund.

    12.2 Refundable Fees Under Certain Conditions

    • Government Fees – only if filing has not been submitted to the government yet
    • Draft Fees – only if a draft has not been sent for approval via email yet
    • Company Key Retrieval Fees – only if the company key has not been requested from the government yet
    • Shipping Fees – only if the shipping department has not started preparing the physical items
    • Future Date Fees – only if a future date was not used for filing

    12.3 Add-on Services

    A full refund for the following add-on services is available only if the work has not yet been started or submitted:

    • Minute Book – if the minute book has not been prepared
    • Initial Return Filing – if the filing has not been submitted to the government yet
    • Annual Return / Declaration – if the filing has not been submitted to the government yet
    • Company Key – if the company key has not been provided via email yet
    • Domain / Email – if the domain or email addresses have not been registered yet
    • Google Listing – if the application process has not started yet
    • Business Number – if the business number has not been provided via email yet
    • GST / PST / Payroll / WCB Account Setup – if consent has not been given to proceed with CRA registrations
    • Share Certificate – if the Share Certificate has not been prepared
    • Corporate Seal – if the corporate seal has not been prepared
    • Trademark Pre-Submission Fees – if no search or analysis has been completed
    • Trademark Post-Submission Fees – if the trademark application has not been submitted to the government

    12.4 Company-Initiated Refunds

    Full refund of all fees (including Payment Processing Fees) if:

    • The requested service is outside the scope of our offerings, discovered after order placement
    • Business Canada lacks the legal authority to complete the service in the applicable jurisdiction
    • An unremediable technical failure solely on our systems prevents service completion

    Refund of Agency Fee and Service-Specific Fees (Payment Processing Fees retained) if:

    • Business Canada makes a processing error (e.g., incorrect service processed)

    The following are not grounds for a company-initiated refund:

    • Government rejection of a filing or application
    • Requested business name being unavailable
    • Incorrect, incomplete, or insufficient information provided by the customer
    • Customer failing to respond to requests for required information or documentation
    • Customer changing their mind after order placement
    • Service processing time exceeding customer expectations

    12.5 Chargeback & Disputes

    The following are not valid grounds for initiating a chargeback or payment dispute:

    • Order placed in error or by mistake
    • Immediate cancellation request after order placement
    • Belief that Business Canada is a government agency
    • Dissatisfaction with service speed or delivery time
    • Buyer's remorse or change of mind

    Upon receiving notice of a chargeback, we will attempt to contact the User and resolve the matter directly. If unresolved, we reserve the right to respond through payment processor channels. Evidence we may provide includes:

    • Government documents prepared, submitted, or received on behalf of the User
    • Proof of any physical goods prepared or shipped
    • Email correspondence and order confirmations
    • Payment transaction details and receipts
    • Recorded phone conversations
    • Any other documentation relevant to the transaction

    As a condition of resolving any dispute, Business Canada reserves the right to require the User to enter into a Non-Disparagement Agreement restricting negative public statements about Business Canada on any platform, including social media and review websites.

    13. Third-Party Websites and Content

    Our Website may contain links to third-party websites or content. We do not investigate, monitor, or check these for accuracy, appropriateness, or completeness, and we are not responsible for their practices, policies, or content. If you leave our Services and access third-party websites, these Legal Terms no longer apply and you do so at your own risk.

    14. Privacy Policy

    Business Canada is committed to protecting your privacy in accordance with PIPEDA and other applicable privacy laws. For complete details, please refer to our Privacy Policy at https://businesscanada.ca/privacy-policy/.

    14.1 Privacy Officer

    Business Canada Corporate Services Inc., 102-1270 Central Pkwy W, Mississauga, Ontario L5C 4P4. Email: info@businesscanada.ca. Phone: 647-945-7923.

    14.2 Personal Information We Collect

    • Name, business name, and contact information
    • Payment and billing information
    • Government identification numbers (as required by law)
    • Business registration information
    • Any other information you choose to provide

    14.3 How We Use Your Information

    • To provide our incorporation and business registration services
    • To process payments and maintain billing records
    • To comply with legal and regulatory requirements
    • To communicate with you about your orders and services
    • To improve our services and customer experience

    14.4 Information Sharing and Disclosure

    We may share your personal information with:

    • Government agencies as required for business registrations
    • Payment processors to facilitate transactions
    • Professional service providers who assist us in delivering our services
    • Law enforcement when required by law

    We do not sell, rent, or trade your personal information to third parties for marketing purposes.

    14.5 Your Privacy Rights

    Under PIPEDA, you have the right to:

    • Access your personal information in our custody or control
    • Request corrections to your personal information
    • Withdraw consent for certain uses of your information
    • File a complaint with our Privacy Officer or the Privacy Commissioner of Canada

    We will respond to access requests within 30 days as required by PIPEDA.

    14.6 Data Security

    We use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. We store information in systems designed to prevent unauthorized access, use, or disclosure.

    14.7 Updates to Privacy Practices

    We may update our privacy practices from time to time. We will notify you of any material changes by updating our Privacy Policy and posting a notice on our Website.

    15. Modifications and Interruptions

    We reserve the right to change, modify, or remove the contents of our services at any time or for any reason without notice. We cannot guarantee the services will be available at all times, and we are not liable for any modification, price change, suspension, or discontinuance of the Services.

    16. Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

    17. Dispute Resolution

    Any dispute arising from or relating to these Terms and Conditions shall be governed by the laws of the Province of Ontario, Canada. You agree to submit to the personal and exclusive jurisdiction of the courts located within the Province of Ontario, and waive any objection to such jurisdiction or venue.

    18. Corrections

    We reserve the right to correct any errors, inaccuracies, or omissions in descriptions, pricing, or availability at any time without prior notice. Business Canada does not accept any liability for the accuracy or completeness of any information on the Website.

    19. Disclaimer

    The information on our Website is provided "AS IS" without warranty or representation of any kind. Business Canada:

    • Is not a law firm and does not offer legal advice or legal representation
    • Is a private company not affiliated with any government agency
    • Does not guarantee the use, operation, or function of this Website
    • Is not liable for any loss or damages resulting from use of this Website

    Information on this Site is for educational or informational purposes only and does not constitute advice of any kind. If you require specific warranted results, we recommend consulting a qualified professional in that area.

    20. Limitation of Liability

    To the extent permitted by applicable law, Business Canada shall NOT be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising in connection with:

    • The use or performance of any product, service, or intellectual property
    • Any claim based on contract or warranty
    • Any error, omission, or defect in information provided

    Nothing in these Terms excludes or limits our liability for:

    • Death or personal injury caused by our negligence
    • Fraud or fraudulent misrepresentation
    • Gross negligence or willful misconduct
    • Any liability which cannot be excluded or limited under applicable law

    Our total cumulative liability for any claim shall be limited to the amount paid by the Claimant to the Company in the 12 months preceding the event giving rise to the liability.

    20.1 No Guarantee of Outcomes

    While we strive to ensure accurate preparation and timely submission of all documents, we cannot guarantee:

    • Government approval of any registration or incorporation
    • Specific processing timelines by federal or provincial authorities
    • Availability of requested business names or trade names
    • Acceptance of filed documents by regulatory bodies
    • The ongoing compliance or success of registered businesses

    Our services are limited to document preparation and submission assistance only.

    21. Indemnification

    You agree to defend, indemnify, and hold Business Canada harmless from and against any and all claims, liabilities, damages, judgments, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with any third-party claim related to the products or services' quality or performance, or your use of any information obtained from our Website.

    22. Waiver and Severability

    If any provision of these Terms and Conditions is found to be unenforceable under applicable law, that will not affect the enforceability of the other provisions. No failure by the Company to assert a right or provision shall constitute a waiver of that right or provision.

    23. Electronic Communications, Transactions, and Signatures

    By visiting our Website, emailing us, or completing online forms, you consent to receive electronic communications. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and records, and waive any requirement for original signatures or non-electronic records.

    24. Force Majeure

    Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including fire, flood, earthquake, pandemic, governmental action, war, terrorism, or acts of God. The affected party shall:

    • Promptly notify the other party in writing of the force majeure event
    • Provide full particulars of the event and its expected duration
    • Use all reasonable efforts to mitigate the effects
    • Resume performance as soon as reasonably practicable after the event ceases

    If a force majeure event prevents performance for more than 60 consecutive days, either party may terminate the affected services upon written notice. Force majeure does not excuse the obligation to pay money already owed.

    25. Assignment

    You may not assign or transfer these Legal Terms or any of your rights or obligations without our prior written consent. We may assign these Legal Terms or any of our rights at any time without notice or consent. Any unauthorized assignment shall be null and void.

    26. Entire Agreement

    These Terms and Conditions and other relevant policies incorporated herein constitute the sole and entire agreement between the User and the Company regarding the Website, superseding all prior understandings, agreements, representations, and warranties of any kind.

    27. Contact Us

    If you have any questions or concerns regarding our services or products, please contact us at:

    • Business Canada, 102-1270 Central Pkwy W, Mississauga, Ontario L5C 4P4, Canada
    • Phone: 647-945-7923
    • Email: info@businesscanada.ca